Frequently Asked Questions

How fast is delivery?

We deliver next-day across Dubai and Abu Dhabi for orders placed before 4 PM. Northern Emirates: 48-72 hours.

Do you provide VAT-compliant invoices?

Yes. Every order ships with a Tax Invoice or Simplified Tax Invoice in compliance with UAE FTA Decree-Law No. 8. Provide your TRN at checkout for full VAT recovery.

Can I open a corporate account with credit terms?

Yes — corporate accounts with 30-day credit terms are available subject to credit approval. Email orders@oviokart.com with your trade license, TRN, and 6 months of bank statements.

What’s your minimum order value?

None for online orders. Free delivery applies to orders over AED 250.

Do you offer bulk discounts?

Yes. Tier pricing kicks in automatically at quantity breakpoints (typically 10+, 50+, 100+ units). Email for custom quotes on larger volumes.

What’s your return policy?

Report discrepancies or damaged goods within 7 calendar days of receipt. See our Returns & Refund Policy for full details.